We are glad we chose Sompo Japan. We are glad we chose SOMPO.
I would like to express my deepest gratitude to our customers and all our stakeholders for your continued and exceptional support.
We have taken the three administrative actions previously issued against us with the utmost gravity. As a unified organization, we have been diligently executing our business improvement plan and undertaking radical reforms to cultivate a corporate culture that prioritizes compliance above all else. I would like to offer my sincere appreciation for the invaluable feedback and warm guidance we have received from our customers, our agents, and the broader society during this time.
Moving forward, we will continue to base all our business activities on the fundamental stance of being "Dedicated to customers, society, and our values". We are committed to ensuring that our business operations are conducted with unwavering transparency, fairness, and a strong sense of ethics.
We position fiscal year 2026 as a pivotal year that will put our true worth to the test as we undergo a genuine transformation and embark on a new stage of growth.
Driven by factors such as the enforcement of the revised Insurance Business Act, the environment surrounding the insurance industry is transitioning from homogeneous competition focused merely on scale and premium income to an era where companies are chosen based on their consulting capabilities and the added value of their products and services. We intend to anticipate these changes and evolve into an enterprise capable of consistently delivering value that exceeds our customers' expectations.
Surveying the immediate business landscape, we observe that the uncertainties surrounding businesses and individuals are intensifying further. This is driven by the increasing severity and frequency of natural disasters associated with climate change, escalating cyber risks, and heightened geopolitical tensions, compounded domestically by persistent inflation and structural labor shortages.
Furthermore, the rapid advancement of digital technology is profoundly transforming business models and lifestyles. It is precisely in these unpredictable times that we recognize our mission as a property and casualty insurance company—serving as essential social infrastructure—has become more critical than ever before.
To fulfill this mission, we will further accelerate the execution of "SJ-R," our initiative to transform our business model. Moreover, under the SOMPO P&C framework—a fully integrated domestic and overseas operation launched in earnest last fiscal year—we will seamlessly fuse the global insights and advanced expertise of Sompo International with our own robust domestic network at a significantly higher level.
Through these efforts, we will go beyond merely providing the peace of mind that comes with insurance payouts in the event of an accident. We will create and deliver new added value closely aligned with our customers' needs, including the visualization of risks leveraging data, digital technologies, and AI, as well as proactive solutions designed to prevent accidents and disasters before they occur.
The greatest driving force behind realizing these transformations is our "people." We will further advance our investments in human capital, fostering an organizational culture where diverse talent can maximize their capabilities, and where every single employee can think autonomously and take on bold challenges.
Concurrently, we will proactively support the transformation of the business models of our agents, who are our most valued partners in local communities. Built upon a foundation of robust mutual trust, we are determined to work alongside regional stakeholders to resolve community issues and contribute to the realization of a sustainable society.
Founded in 1888 as Japan's first fire insurance company, our firm has continuously inherited the spirit of “HIKESHI" (firefighters), who have steadfastly protected people from countless disasters and hardships. With our founding principle of working "For customers, for people." etched into the hearts of all executives and employees as our "HIKESHI DNA," we will accumulate daily actions that build a company where everyone truly feels, "We are glad we chose Sompo Japan. We are glad we chose SOMPO."
We sincerely look forward to your continued support as we strive to create a brighter, happier tomorrow for all our stakeholders.
President and Chief Executive Officer
Sompo Japan Insurance, Inc.
