Becoming a company that embodies the customer’s perspective in everything we do
We would like to express our deepest condolences to those who lost their lives in the earthquake that struck the Noto region of Ishikawa Prefecture on January 1, 2024, and our hearts go out to those who have been impacted by the disaster.
In order to bring peace of mind to our customers affected by the disaster as soon as possible, Sompo Japan will enlist the efforts of the entire company by prioritizing the prompt payment of insurance claims. We will also work together with the entire SOMPO Group to continue to provide necessary support in light of the situation in the affected areas and will contribute to the swift recovery of the affected areas and a return to a safe and secure life for everyone.
Additionally, we have received business improvement orders from the Financial Services Agency regarding the insurance premium adjustments and our inappropriate response to fraudulent automobile insurance claims. We deeply regret these incidents and sincerely apologize to our customers, agents, and other related parties for the inconvenience and concern caused.
We take the administrative sanctions issued by the Financial Services Agency and the points raised in the investigation report by the external investigation committee very seriously. As a non-life insurance company with a social mission to support our customers’ daily lives and business activities, we will ensure transparency, fairness, and appropriateness in our business operations and strive to transform ourselves into an insurance company that embodies the customer’s perspective in everything we do. In addition, we will make company-wide efforts to diligently implement the business improvement plan and restore the trust of our customers and society.
Amid rapidly changing world affairs, the international community is entering an era of new risks. In regions far from Japan, conflicts such as Russia’s invasion of Ukraine and armed confrontations in the Middle East have led to skyrocketing oil prices, supply chain disruptions, food crises, and other problems that have greatly affected individual lives and businesses. To date, we have provided new products that protect customers from various risks that exist in society as well as highly convenient services that utilize digital technology by emphasizing creativity, originality, and speed. Going forward, we will continue to adapt to the changing times and contribute to the realization of a sustainable society by providing products and services that respond to evolving risks.
Since our establishment as Japan’s first fire insurance company, we have engaged in business with the spirit of “For customers, for people.” We are once again returning to this starting point after deeply reflecting on the recent incidents, and all of our officers and employees will work together to become a company that embodies the customer’s perspective in everything we do.
I would appreciate your continued support as we strive to create a brighter, happier tomorrow for all our stakeholders.
Koji Ishikawa
President and Chief Executive Officer
Sompo Japan Insurance, Inc.
