Aiming to Provide the Highest Quality Services That Contribute to Our Customers’ Security, Health and Wellbeing
In the previous year, following on from the year before last, Japan experienced a string of major natural disasters such as typhoons, heavy rains, and earthquakes, causing unprecedented damage. I’d like to offer my deepest condolences to all those who suffered losses as a result of these events. On top of this, coronavirus disease 2019 (COVID-19) has been running rampant around the world since the beginning of 2020. I’d like to extend my sincerest sympathies to all those who have contracted COVID-19 and all those who are facing difficult circumstances as a result of this pandemic. At the same time, I’d like to express my heartfelt respect for the healthcare professionals who are working tirelessly to fulfill their duties, putting their own lives at risk in an extremely challenging environment.
Aiming to be the most highly evaluated P&C insurance company, we have been implementing our Mid-Term Management Plan since FY2016. This term is the final year of the Mid-Term Management Plan. We are being thoroughly customer-oriented, demonstrating creativity and originality, and speeding up everything we do. In the process, we are pushing ahead with measures not only to drive our growth as a company, but also to realize the personal growth of each and every employee.
Moreover, we have seen a transformation in the structure of industry and business models driven by advances in digital technologies over the past few years, the roll-out of commercial 5G (fifth generation mobile communications system) services, and the availability of all manner of things as services, notably Mobility as a Service (MaaS). In addition, remote work and virtual (not-in-person) communication have been rapidly adopted due to the impact of the recent outbreak of COVID-19. These trends are expected to dramatically reshape customers’ values and lifestyles.
In order to stay on top of these major changes, we will continue to ambitiously establish new customer touch points and create valuable products and services. To do so, we will pursue co-creation with a variety of partners and take full advantage of cutting-edge digital and big data analysis technologies.
In April 2020, we changed our company name to “Sompo Japan Insurance Inc.” from the standpoint of making the name easier for customers to understand. As the core company of the Sompo Group, we will contribute to the realization of a sustainable society by continually providing the highest quality services that contribute to our customers’ security, health and wellbeing.
I look forward to your continued support and understanding as we endeavor to reach our goals.
Sompo Japan Insurance Inc.