Procedures for Disclosure

We will respond properly to inquiries concerning requests for the notification, disclosure (including the disclosure of records of provision to a third party), correction, etc. (corrections, additions, deletions), and the suspension of use, etc. (suspension of use, erasure, suspension of provision to a third party) of the personal data of customers in accordance with the Act on the Protection of Personal Information, and other relevant laws (hereafter, the "Request for Disclosure, etc.").

Please contact the contact point below. We will send our prescribed request form to those who intend to make a Request for Disclosure, etc. Please complete the form, and, for the purpose of verifying the identity of the person making the request and identifying their retained personal data or records of provision to a third party, return it to us at the designated contact point. Please also submit the following documents:

• (1)For requests made on the person’s own behalf
  
  • The original copy of the seal registration certificate (showing the current address and issued within the last three months)
  • A copy of a document issued by a public institution, such as a driver's license, passport, health insurance card or pension account book
• (2)For requests made by a proxy
  Documents that permits identification of the person making the request (same as the documents in (1) above). In addition, please submit the following documents:
  
  • The original copy of the proxy’s seal registration certificate (showing the current address and issued within the last three months)
  • A copy of a document issued by a public institution, such as a driver’s license, passport, health insurance card or pension account book of the proxy
  • For a statutory proxy, a document that confirms the statutory proxy status, such as a copy of one’s family register, or a copy of certificate of registered matters concerning adult guardianship
  • For a privately appointed proxy, a Letter of Proxy and seal registration certificate of the person making the request

We will charge \700 (including tax) for sending documents, etc. as our response to a request for notification of purpose of use or disclosure of retained personal data. Please remit the fee to the bank account designated by the Company.
Please note in advance that the customer shall bear any postage charges incurred for sending the form for Request for Disclosure, etc. to the Company, and any remittance charges incurred for remitting the fee.

Once we have received a request, we will confirm and investigate the details of the request. After confirming the receipt of fees for fee-based requests, a response will be made to the person by enlisting the method requested by him or her from among the methods specified by us, in principle. When the request has been made by a proxy, the response will be made to that proxy.
We may be unable to respond to a request if a response to a Request for Disclosure, etc. is likely to harm the life, body, property, or any other rights or interests of the person in question or a third person, seriously impede the proper execution of our businesses, or violate other laws or ordinances. In this case, we will respond with an explanation as to why we cannot fulfill the request.

Sompo Japan Insurance Inc.
26-1, Nishi-Shinjuku 1-chome, Shinjuku-ku, Tokyo, Japan 160-8338
Telephone: 0120-515-885 (Contact point for inquiries regarding Requests for Disclosure, etc.)
Operating hours: Monday to Friday from 9:00 to 17:00
(Closed on Saturdays, Sundays, and national holidays, as well as from Dec. 31 to Jan. 3)
URL: https://www.sompo-japan.co.jp/english/