Handling of Specific Personal Information

We will acquire Individual Numbers and Specific Personal Information in a lawful and fair manner. We will not request the provision of Individual Numbers and Specific Personal Information, unless it is required under laws and ordinances.
(Examples of how we will collect Individual Numbers and Specific Personal Information)
Individual Numbers and Specific Personal Information will be acquired through such means as the completion of documents or the submission of documents that contain Individual Numbers or Specific Personal Information.

We will handle the Individual Numbers and Specific Personal Information we acquire only to the extent permissible by laws and ordinances. The use of this information and its provision to third parties will be limited to the scope set forth as follows. We will not use the information nor provide it to third parties outside of the scope stipulated below.

• (1)In cases where the following administrative tasks involving Individual Numbers are performed as required under laws and ordinances:
  
  • [1]Preparation of payment records and other documents involving insurance transactions, etc.
  • [2]Preparation of payment records for compensation and fees, contract money and rewards
  • [3]Preparation of payment records for real estate and other transactions
  • [4]Administrative tasks related to Individual Numbers with respect to secretariat activities for the employee stockholders association
  • [5]Administrative tasks involving Individual Numbers required by other laws and ordinances
• (2)Individual Numbers and Specific Personal Information may be used in the following cases as required under laws and ordinances.
  
  • [1]When paying insurance claims and other obligations in catastrophic disasters and other such events
  • [2]When required to do so to protect a person’s life, body or property and either with the consent of the individual or in cases where it is difficult to obtain the consent of the individual

We will make efforts to prevent leaks, loss, or damage of Individual Numbers and Specific Personal Information. To this end, we will also ensure adequate information security measures, such as maintenance of policies regarding usage as well as that of systems in place for secure management procedures.

We may outsource certain administrative tasks involving Individual Numbers to contractors. Whenever we outsource the handling of Individual Numbers and Specific Personal Information, we will exercise the necessary and appropriate oversight of contractors, such as checking in advance their information management systems after setting criteria for their selection.

• *For requests for any notification, disclosure, revision or suspension of use of retained personal data, Individual Numbers or Specific Personal Information under the Act on the Protection of Personal Information, please refer to the section on “Procedures for Requests for Disclosure, etc.”

Please contact the contact point below for questions, inquiries, and complaints, etc. regarding our handling of Individual Numbers and Specific Personal Information.

Sompo Japan Insurance Inc.
26-1, Nishi-Shinjuku 1-chome, Shinjuku-ku, Tokyo, Japan 160-8338
Telephone: 0120-238-381 (Customer Center)
Operating hours: Monday to Friday from 9:00 to 20:00; Saturdays, Sundays, national holidays from 9:00 to 17:00 (Closed from Dec. 31 to Jan. 3)
URL: https://www.sompo-japan.co.jp/english/

We are a member of the General Insurance Association of Japan, which is an authorized Private Information Handling Entity. The association handles complaints and consultations regarding the handling of personal information by member companies.
Contact information
The General Insurance Association of Japan, Non-life Insurance ADR Center (Consultation of Non-life Insurance and Support Center Tokyo for Alternative Resolution of Non-life Insurance Dispute)
2-105, 7F Waterasu Annex, Kanda Awajicho, Chiyoda-ku, Tokyo 101-0063
Telephone: 03-3255-1470
(open from 9:00 to 17:00 excluding Saturdays, Sundays, holidays and during the year-end and new-year period.)
URL: https://www.sonpo.or.jp/en