5. Contact Point
Please contact the contact point below for questions, inquiries, and complaints, etc. regarding our handling of Individual Numbers and Specific Personal Information.
Sompo Japan Insurance Inc.
26-1, Nishi-Shinjuku 1-chome, Shinjuku-ku, Tokyo, Japan 160-8338
Telephone: 0120-238-381 (Customer Center)
Operating hours: Monday to Friday from 9:00 to 20:00; Saturdays, Sundays, national holidays from 9:00 to 17:00 (Closed from Dec. 31 to Jan. 3)
We are a member of the General Insurance Association of Japan, which is an authorized Private Information Handling Entity. The association handles complaints and consultations regarding the handling of personal information by member companies.
The General Insurance Association of Japan, Non-life Insurance ADR Center (Consultation of Non-life Insurance and Support Center Tokyo for Alternative Resolution of Non-life Insurance Dispute)
2-105, 7F Waterasu Annex, Kanda Awajicho, Chiyoda-ku, Tokyo 101-0063
(open from 9:00 to 17:00 excluding Saturdays, Sundays, holidays and during the year-end and new-year period.)